Booking Terms and Conditions
RESERVATIONS - Travellers must provide the full name as it appears on the passport. Travellers are responsible to check that correct information are indicated on all travel documents.
PASSPORT INFORMATION – Passport number, expiration date, date of birth are required to move forward with the reservation.
RATES - Fares, hotel accommodation and tour packages and other services are quoted based on US dollar. Should traveller prefers to convert the rate on their local currency, current market conversion rate will be used plus added currency difference fee. Rates may vary depending on the date of travel and room availability. Prices are subject to change and not guaranteed unless payment in full is received.
SERVICE FEE - Depending on the complexity of the tour, a corresponding service fee will be charged on customized itinerary. A contract agreement) enumerating the scope of the services based on the requested tour) will be presented to the traveller. NRT Tour Centre d/b/a TRAVELMATE Vacations shall provide the scope of the service fee which has to be paid first before moving forward with the transaction . Please note that service fees are not refundable.
DEPOSIT - A non-refundable deposit per person is required to keep a reservation which can be in the form of cash, check, credit card or money order. Amount may vary based on the package cost and date of travel.
FINAL PAYMENT - Final payment is normally due 60 days prior to commencement of services. Reservations will be cancelled if final payment is not received on the due date.
FORM OF PAYMENT - Can be either cash, check, money order or credit card. Please note that credit card payment incur additional 4 % surcharge.
CREDIT CARD AUTHORIZATION - When paying by credit card, traveller is required to fill-out a credit card authorization form authorizing TRAVELMATE Vacations to charge the cost of the service/s.
AIRFARES - At all times, the airline’s own terms and conditions rule. We recommend to check all restrictions and important information before purchasing the ticket. Traveller is solely responsible for securing all travel documentation to meet entry requirement/s of his destination. TRAVELMATE Vacations accepts no responsibility for cancellation due to lack of proper travel documentation, passport validity and immunization.
RESPONSIBILITY - TRAVELMATE Vacations acts only in the capacity of an agent for purveyors of transportation, sightseeing, air tickets and accommodation. Airlines, hotels, transportation companies and tour operators (referred to as “suppliers”) providing services are independent contractors and are not employee/s or associates of Travelmate Vacation. All documentation, receipts and services of the suppliers are issued subject to the terms and conditions specified by the Supplier. Therefore, TRAVELMATE Vacations is not liable for any accident, loss, injury or damage to you or those travelling with you in connection with any accommodations, transportation, sightseeing or other services due occurrences or conditions including but not limited to negligence, vehicle defects, equipment malfunction, labor disputes, “Acts of God”, riots, terrorist acts or threats, civil unrest, theft, delays, environmental conditions, cancellations or changes in itineraries or schedules and other unforeseen events that are beyond control. We reserve the right to alter any itinerary at any time based on local conditions and will not be responsible for losses incurred due to unforeseen circumstances.
CANCELLATION -- Written request to cancel a booking must be received before any action will be taken. Total fees will depend on the date when cancellation request was received. penalties will be strictly imposed.
By authorizing the TRAVELMATE Vacations to move forward and finalized the booking, traveller agrees on the stated fees and cancellation charges.
PASSPORT - Traveller’s passport must be valid for six (6) months from the date of return.
DEVIATION /CHANGES - Any deviations or changes are subject to availability and additional fees. A separate service fee may be collected to make the change as requested by the traveller.
YOUNG TRAVELLERS - Traveller who is under 18 years old must be accompanied by an adult throughout the duration of the tour.
BAGGAGE - During the entire duration of the tour, baggage is traveller’s full responsibility.
TRAVELMATE Vacations has no liability for loss, damage or delay. Baggage allowance is subject to airline’s terms and conditions.
EMERGENCY CONTACT DETAILS – Traveller must provide emergency local contact details prior to travel. This includes name, relation to the traveller and contact information. This only be used in case there is a compelling reason to do so.
TRAVEL PROTECTION - It is highly recommended that travellers purchase a Travel Protection to protect their investment should any unforeseen event arises. Travel protection plans are extra cost and subject to the terms and conditions of the insurance company.
Booking Terms and Conditions
RESERVATIONS - Travellers must provide the full name as it appears on the passport. Travellers are responsible to check that correct information are indicated on all travel documents.
PASSPORT INFORMATION – Passport number, expiration date, date of birth are required to move forward with the reservation.
RATES - Fares, hotel accommodation and tour packages and other services are quoted based on US dollar. Should traveller prefers to convert the rate on their local currency, current market conversion rate will be used plus added currency difference fee. Rates may vary depending on the date of travel and room availability. Prices are subject to change and not guaranteed unless payment in full is received.
SERVICE FEE - Depending on the complexity of the tour, a corresponding service fee will be charged on customized itinerary. A contract agreement )enumerating the scope of the services based on the requested tour) will be presented to the traveller. NRT Tour Centre d/b/a TRAVELMATE Vacations shall provide the scope of the service fee which has to be paid first before moving forward with the transaction . Please note that service fees are not refundable.
DEPOSIT - A non-refundable deposit per person is required to keep a reservation which can be in the form of cash, check, credit card or money order. Amount may vary based on the package cost and date of travel.
FINAL PAYMENT - Final payment is normally due 60 days prior to commencement of services. Reservations will be cancelled if final payment is not received on the due date.
FORM OF PAYMENT - Can be either cash, check, money order or credit card. Please note that credit card payment incur additional 4 % surcharge.
CREDIT CARD AUTHORIZATION - When paying by credit card, traveller is required to fill-out a credit card authorization form authorizing TRAVELMATE Vacations to charge the cost of the service/s.
AIRFARES - At all times, the airline’s own terms and conditions rule. We recommend to check all restrictions and important information before purchasing the ticket. Traveller is solely responsible for securing all travel documentation to meet entry requirement/s of his destination. TRAVELMATE Vacation accepts no responsibility for cancellation due to lack of proper travel documentation, passport validity and immunization.
RESPONSIBILITY - TRAVELMATE Vacations acts only in the capacity of an agent for purveyors of transportation, sightseeing, air tickets and accommodation. Airlines, hotels, transportation companies and tour operators (referred to as “suppliers”) providing services are independent contractors and are not employee/s or associates of Travelmate Vacation. All documentation, receipts and services of the suppliers are issued subject to the terms and conditions specified by the Supplier. Therefore, TRAVELMATE Vacations is not liable for any accident, loss, injury or damage to you or those travelling with you in connection with any accommodations, transportation, sightseeing or other services due occurrences or conditions including but not limited to negligence, vehicle defects, equipment malfunction, labor disputes, “Acts of God”, riots, terrorist acts or threats, civil unrest, theft, delays, environmental conditions, cancellations or changes in itineraries or schedules and other unforeseen events that are beyond control. We reserve the right to alter any itinerary at any time based on local conditions and will not be responsible for losses incurred due to unforeseen circumstances.
CANCELLATION -- Written request to cancel a booking must be received before any action will be taken. Total fees will depend on the date when cancellation request was received. penalties will be strictly imposed.
By authorizing the TRAVELMATE Vacation to move forward and finalized the booking, traveller agrees on the stated fees and cancellation charges.
PASSPORT - Traveller’s passport must be valid for six (6) months from the date of return.
DEVIATION /CHANGES - Any deviations or changes are subject to availability and additional fees. A separate service fee may be collected to make the change as requested by the traveller.
YOUNG TRAVELLERS - Traveller who is under 18 years old must be accompanied by an adult throughout the duration of the tour.
BAGGAGE - During the entire duration of the tour, baggage is traveller’s full responsibility.
TRAVELMATE Vacation has no liability for loss, damage or delay. Baggage allowance is subject to airline’s terms and conditions.
EMERGENCY CONTACT DETAILS – Traveller must provide emergency local contact details prior to travel. This includes name, relation to the traveller and contact information. This only be used in case there is a compelling reason to do so.
TRAVEL PROTECTION - It is highly recommended that travellers purchase a Travel Protection to protect their investment should any unforeseen event arises. Travel protection plans are extra cost and subject to the terms and conditions of the insurance company.